How to Talk About What You Most Dread

"I have a question," a woman we'll call Tricia said to me during the break at a leadership training class I was teaching, "and I'd rather not ask it in front of everyone." Everyone being her colleagues, the other heads of departments at a financial services company.

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The Martial Art of Difficult Conversations

My wife Eleanor and I used to live in a small house in Princeton, New Jersey. One night we returned home to find a car parked in our single space driveway with no owner in sight. We were tired and had nowhere nearby to legally park our car. So we had the car towed, parked our car in its place, and went to sleep.

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